General terms and conditions

Valid from: 1.1.2025
Last updated: 26.5.2026

1. Introductory provisions and validity

These general terms and conditions govern the use of websites, online stores, submission of inquiries, ordering, sale, payment, delivery, acceptance, complaints, returns and other legal relationships between the company AGENCIJA VEBO, PROIZVODNJA IN TRGOVINA, d.o.o., abbreviated as AG VEBO d.o.o. or AG VEBO, and buyers or users of the AG VEBO websites.

AG VEBO is primarily engaged in the sale of business equipment, especially professional equipment for catering, hotel, event, office, public and other business premises. The AG VEBO websites and online store are primarily intended for business customers, i.e. legal entities, sole proprietors, other persons carrying out activities, and state, municipal and other public law entities.

AG VEBO may also sell goods to natural persons when they purchase as consumers. In addition to these general terms and conditions, mandatory provisions of consumer protection regulations also apply to consumers. If a provision of these general terms and conditions is in conflict with mandatory consumer legislation, a more legally favorable or mandatory provision applies to the consumer.

By using the website, submitting an inquiry, registering, placing an order, accepting an offer, paying an invoice or otherwise confirming an order, the buyer confirms that he is aware of these general terms and conditions and accepts them, unless otherwise expressly agreed in a written contract, confirmed offer or order form.

2. Provider information

Provider: AGENCY VEBO, PRODUCTION AND TRADE, doo
Abbreviated company name: AG VEBO doo
Head office: Brdnikova ulica 29, 1000 Ljubljana, Slovenia
Registration number: 5558924000
VAT ID: SI23373334
Share capital: 10,000.00 EUR
E-mail address: info@vebo.si
Phone: +386 1 256 84 67
Showroom: Tržaška cesta 122, 1000 Ljubljana
Warehouse: Tržaška cesta 133, 1000 Ljubljana

AG VEBO reserves the right to direct individual communications, pickups, returns or viewings to another business location or contact person for organizational, logistical or technical reasons, of which the customer will be duly notified.

3. Meaning of terms

Websites means all websites, online stores, catalogs, inquiry forms, online presentations, landing pages and other digital channels through which AG VEBO presents or sells goods.

Goods means all products from the AG VEBO sales program, including chairs, tables, bases, panels, catering equipment, textiles, heaters, equipment for outdoor and indoor business premises, event equipment, spare parts and other goods from the AG VEBO offer.

Buyer means any natural or legal person who places an inquiry, order or concludes a contract with AG VEBO.

Business Buyer means a legal entity, sole proprietor, private individual, association, public institution, public enterprise, state authority, municipality, other public entity or other person who purchases goods for the performance of an activity, profession, public duties or business use.

Consumer means a natural person who purchases goods for purposes outside their trade, business, craft or profession.

Contract means a sales contract, supply contract, confirmed offer, purchase order, pro forma invoice, invoice, framework agreement or other written agreement between AG VEBO and the buyer.

Offer means a written document of AG VEBO, sent by email, via an online form, in an online store or otherwise, containing the essential elements of the proposed transaction.

4. Priority of documents

Unless expressly agreed otherwise, the legal relationship shall be interpreted in the following order:

individual written contract, framework agreement or public procurement contract;
confirmed offer of AG VEBO;
confirmed customer purchase order, if accepted by AG VEBO;
pro forma invoice or invoice AG VEBO;
these general terms and conditions;
dispositive provisions of applicable law.

For buyers from the public sector, the provisions of these general terms and conditions apply, as long as they do not conflict with mandatory regulations on public procurement, budget operations, e-invoices or with special provisions of the concluded public procurement contract.

5. Sales and delivery area

AG VEBO sells and supplies goods in the Republic of Slovenia, the member states of the European Union and, when logistically, customs, tax and business-wise feasible, also to other countries.

Delivery to a particular country is not automatically guaranteed by accessing the website. AG VEBO may check the possibility of delivery, transport costs, customs procedures, export restrictions, sanction regimes, tax status of the buyer and other circumstances relevant to the execution of the order before confirming the order.

AG VEBO may determine special terms of delivery, payment, minimum quantities, packaging, insurance or acceptance for individual countries, regions, types of goods, order values or types of customers.

Access to the website does not mean that AG VEBO offers or is obliged to deliver goods to all countries. When operating within the EU, AG VEBO does not restrict access to websites or payment methods unduly based on the nationality, place of residence or registered office of the buyer, but this does not mean an obligation to deliver to every country or to every address.

6. Information on websites

AG VEBO strives to provide accurate, complete and up-to-date information about goods, prices, delivery times, stocks, technical characteristics, dimensions, materials, colors and other characteristics. However, photographs, visualizations, renderings, catalogs, samples and descriptions are for informational purposes only, unless expressly stated otherwise in the offer or contract.

Colors, textures, wood grain, metal shades, textiles, artificial materials and other visual elements may differ from the photos and samples due to screen settings, production batch, natural material properties or supplier tolerances. Such normal deviations do not constitute a defect if the goods still meet the contractually agreed properties and normal purpose of use.

Dimensions, weights, load capacities and technical data may be subject to normal manufacturing tolerances, unless the confirmed offer expressly states that a particular dimension or feature is an essential element of the contract.

AG VEBO reserves the right to correct obvious errors in text, price, technical data, images, stock or other publications. An obvious error, in particular an obviously incorrect price, an obviously incorrect quantity or an obviously incorrect description, does not bind AG VEBO if the error has not yet been confirmed in writing as part of the concluded contract or if the buyer should have known that it was an error, given the circumstances.

7. Prices, VAT and other costs

Prices are quoted in euros unless another currency is explicitly stated.

Since the AG VEBO sales program is primarily intended for business customers, prices for individual goods may be displayed as prices excluding VAT, prices including VAT, or both. The method of displaying prices is determined for each individual product, in the offer or in the pro forma invoice.

When selling to consumers, the consumer must be clearly informed of the final price, which includes VAT and other mandatory taxes, and of any additional costs for delivery, packaging, assembly, entry into the facility, special logistics or other services, if they can be calculated in advance, before placing an order or before being bound by the offer.

If the costs of delivery, customs, import duties, special logistics, assembly or other costs cannot be calculated in advance, AG VEBO informs the buyer before concluding the contract that such costs may arise or that they will be charged at actual costs or according to a special offer.

For sales to business customers from other EU member states, VAT is charged in accordance with applicable tax regulations. A customer claiming tax treatment in another EU member state must provide AG VEBO with a valid VAT identification number and other information necessary for correct tax treatment in a timely manner.

When selling outside the EU, the buyer bears all customs duties, import taxes, fees, freight costs, customs clearance costs and other charges in the country of import, unless expressly stated otherwise in the written offer.

AG VEBO may change prices without prior notice, but the price change does not affect contracts already concluded, unless the parties have agreed otherwise in writing or if there is an obvious error.

8. Ordering process and conclusion of contract

The buyer can order goods via the online store, email, online form, telephone, in the salon, via an offer or in another way enabled by AG VEBO.

Online advertisements for goods generally constitute an invitation to submit an inquiry or order and do not in themselves constitute a binding offer, unless expressly stated otherwise for an individual product.

After receiving the order, AG VEBO may send the customer a confirmation of receipt of the order. Confirmation of receipt of the order does not necessarily mean acceptance of the order, unless the content of the message clearly indicates that AG VEBO accepts the order.

The contract between AG VEBO and the buyer is concluded when AG VEBO confirms the order in writing, when the buyer accepts AG VEBO's offer in writing, when the buyer pays the pro forma invoice, or when AG VEBO begins to execute the order based on the buyer's acceptance of the offer, depending on the circumstances of the individual transaction.

AG VEBO reserves the right to verify the buyer's details, solvency, tax status, validity of the VAT identification number, delivery address, contact details, stock, delivery time, logistical feasibility and other data necessary to process the order before confirming the order.

AG VEBO may reject the order, in particular if the goods are not in stock, if the goods can no longer be delivered, if the price is clearly incorrect, if there is suspicion of abuse, if the buyer does not provide the required information, if the buyer is late with payments from past transactions, if delivery is not logistically or legally feasible, or if the execution of the order would constitute a violation of regulations.

When ordering through an online store, the order submission function must be marked in such a way that the customer clearly understands that placing an order creates an obligation to pay when the online process leads directly to a payable order.

9. Ordering on behalf of a third party and authorized persons

A person placing an order on behalf of a legal entity, sole proprietor, public authority or other organization warrants that they are authorized to place the order.

AG VEBO may request an order form, authorization, official email address, tax information, information about the legal representative, stamp, signature or other proof of authorization. If a person orders goods without appropriate authorization, AG VEBO is liable for damages, costs and liabilities arising from this, in accordance with applicable law.

10. Payment

AG VEBO allows payment in the methods specified in the offer, pro forma invoice, online store or invoice. Common payment methods are payment by pro forma invoice, payment by bank transfer, payment by invoice for approved business customers and other methods that AG VEBO enables in individual cases.

When paying by pro forma invoice, the order generally begins to be processed upon receipt of payment, unless AG VEBO confirms otherwise in writing.

AG VEBO may request an advance payment, partial prepayment, payment of the full amount before delivery, payment insurance, bank guarantee, bill of exchange or other security instrument from the business buyer, especially in the case of a larger value order, a custom order, delivery abroad, a new buyer or a buyer with past payment delays.

If the buyer is late with payment, AG VEBO may charge statutory default interest, collection costs, reminder costs and other costs permitted by applicable law. AG VEBO may withhold further deliveries, cancel granted discounts or request payment in advance until the due obligations are paid.

For buyers from the public sector, payment is made in accordance with the confirmed purchase order, contract, regulations on e-invoices and other regulations applicable to budget users.

11. Reservation of ownership

AG VEBO reserves the right of ownership of the delivered goods until full payment of the purchase price, delivery costs, installation, taxes, default interest and other contractual obligations of the buyer.

Until full payment is made, the buyer may not alienate, pledge, process, install, lease or otherwise encumber the goods without the prior written consent of AG VEBO, unless this is part of their regular activities for business buyers and is expressly agreed otherwise.

If the buyer is late with payment, AG VEBO may request the return of the goods to which it has reserved ownership, without prejudice to AG VEBO's right to payment of due obligations, compensation and costs.

12. Delivery times

The delivery time is stated in the offer, invoice, order confirmation or for each individual product. If the goods are in stock and not agreed otherwise, the usual delivery time for Slovenia is 3 to 5 working days after order confirmation or after receipt of payment, when payment by invoice is agreed.

If the goods are not in stock, if they are made-to-order goods, custom-made goods, imported goods, larger quantities, special colors, special dimensions or special designs, the delivery time is specified in the offer or order confirmation. Delivery times for such goods are for information purposes only, unless AG VEBO expressly confirms a fixed delivery time in writing.

The delivery period begins when all conditions for the execution of the order are met, in particular when AG VEBO receives all necessary data, confirmed plans or specifications, confirmed offer, advance payment or pro forma invoice, when so agreed, and when any technical, logistical or tax uncertainties are resolved.

For consumers, AG VEBO fulfills its obligation without undue delay and no later than within the statutory deadline, unless a different delivery deadline has been agreed with the consumer.

AG VEBO is not liable for delays caused by force majeure, supplier delays, customs procedures, transport delays, strikes, extreme weather conditions, war or security situations, epidemics, measures of authorities, information system failures or other events beyond the reasonable control of AG VEBO. AG VEBO will notify the buyer of a significant delay when it becomes aware of it.

13. Delivery, collection and additional services

Delivery is made to the address provided by the buyer when ordering, or to another agreed address. The buyer is responsible for the correctness and completeness of the delivery information.

Delivery is usually carried out on business days. AG VEBO or the delivery service may contact the customer by phone or email prior to delivery to verify information, agree on a time or provide logistical instructions.

Unless expressly agreed otherwise, delivery does not include entry into the facility, delivery up stairs, use of a lift, assembly, assembly, removal of packaging, removal of old equipment, special unloading, carrying over long distances or waiting at the location. Such services are charged separately if offered by AG VEBO and ordered by the buyer.

The buyer must ensure adequate access to the location, the possibility of parking or unloading, the presence of an authorized person for collection and appropriate conditions for the collection of the goods. If delivery is not possible for reasons on the buyer's side, AG VEBO may charge the costs of unsuccessful delivery, storage and re-delivery.

For larger, heavier or voluminous shipments, the buyer must first check whether the access routes, doors, elevators, staircases and rooms are suitable for delivery and entry. AG VEBO is not responsible for the inability to enter if the buyer does not provide the appropriate information or conditions in advance.

14. Danger Passage

For consumers, the risk of loss or damage to the goods passes to the consumer when the consumer or a third party designated by the consumer who is not the carrier physically receives the goods. If the consumer chooses a carrier that AG VEBO has not offered, the risk passes to the consumer upon delivery of the goods to such carrier, to the extent permitted by applicable law.

For business buyers, the risk of accidental destruction, loss or damage to the goods passes to the buyer upon receipt of the goods, upon delivery of the goods to the carrier or in accordance with the agreed Incoterms clause or other written agreed delivery clause.

If the business buyer unjustifiably refuses to accept the takeover or fails to provide the conditions for the takeover, the risk passes to him from the moment the takeover was offered or when AG VEBO prepared the goods for takeover.

15. Inspection of goods upon receipt

Upon receipt, the buyer must check the quantity, type of goods, visible damage to the packaging and obvious damage to the goods.

For business customers, the buyer must report obvious defects, missing quantities, incorrectly delivered goods or damage during transport immediately upon receipt or immediately after inspection, together with a description of the defect, photographs, a copy of the delivery note and other relevant documentation. If the damage is already visible upon delivery, the buyer must request a report from the delivery service or mark the damage appropriately on the transport document.

For consumers, the recommendation to inspect the goods upon receipt does not limit legal rights arising from non-conformity of the goods, withdrawal from the contract or other rights that the consumer has under mandatory regulations.

16. Special orders, custom goods and orders according to customer specifications

Goods manufactured or supplied according to the customer's precise instructions, custom-made, in a special color, special dimension, with selected material, print, logo, upholstery, cut, customization or other individual specification, are considered special orders.

For business customers, cancellation, refund or exchange of a special order is not possible unless AG VEBO expressly agrees to this in writing. If AG VEBO agrees to the cancellation, it may charge the customer for all costs already incurred, including supplier costs, transport, labour, material, handling and other costs.

For consumers, the right to withdraw from the contract without giving a reason generally does not apply to goods that are manufactured according to the consumer's precise instructions or adapted to their personal needs, in accordance with applicable regulations.

17. Business Customer Returns

The business buyer does not have the right to return flawless goods without reason, unless this is expressly agreed in writing.

AG VEBO may, at its sole discretion, accept the return of faultless goods from a business customer, provided that the goods are unused, undamaged, in their original packaging, suitable for resale and that the business customer obtains written approval from AG VEBO prior to return. In such a case, AG VEBO may charge the costs of inspection, handling, re-storage, transport and any reduction in the value of the goods.

Custom-made goods, custom-made goods, used goods, outlet goods, samples, exhibition exhibits, goods with open or damaged packaging, and goods that cannot be resold are generally not accepted for return.

18. Consumer's right to withdraw from the contract

This article only applies to customers who are consumers.

In contracts concluded at a distance or outside business premises, the consumer has the right to notify AG VEBO within 14 days of withdrawing from the contract, without having to give a reason for his decision.

The withdrawal period shall begin on the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the goods. If the subject of the contract is several items of goods delivered separately, the period shall begin on the day on which the consumer receives the last item of goods, unless otherwise provided by applicable law.

The consumer may notify the withdrawal to the email address info@vebo.si or in writing to the address AG VEBO doo, Brdnikova ulica 29, 1000 Ljubljana. The consumer may use the withdrawal form attached to these general terms and conditions, but the use of the form is not mandatory.

The consumer must return the goods without undue delay and no later than 14 days from the day on which he informed AG VEBO of his withdrawal from the contract, unless AG VEBO offers to collect the goods himself. The goods are deemed to have been returned on time if the consumer sends them before the expiry of the 14-day period.

The consumer bears the direct costs of returning the goods, unless AG VEBO determines otherwise in writing or if applicable regulations determine otherwise. For bulky, heavy or specially packaged goods, the costs of returning the goods may significantly exceed the usual postal costs. The consumer must return the goods adequately protected and packaged to prevent damage during transport.

AG VEBO shall refund the payments received to the consumer without undue delay and no later than 14 days from receipt of the notice of withdrawal, whereby the refund may be withheld until the returned goods are received or until the consumer provides proof that the goods have been sent back, if applicable regulations permit.

AG VEBO will refund the payment using the same payment method used by the consumer, unless the consumer expressly agrees to another method of refund and the consumer does not incur any additional costs as a result.

The consumer is liable for the diminished value of the goods if the diminished value is the result of handling that was not strictly necessary to establish the nature, characteristics and functioning of the goods. The consumer may only handle the goods in the same way as he would handle them in a physical store to establish their characteristics.

The right of withdrawal does not apply in cases specified by law, in particular in the case of goods manufactured according to the consumer's precise instructions or adapted to his personal needs, in the case of sealed goods that are not suitable for return due to health protection or hygiene reasons, if the consumer has opened the seal after delivery, in the case of goods that, due to their nature, are inseparably mixed with other items, in the case of sealed computer programs, if the consumer has opened the security seal, and in other cases specified by law.

19. Guarantee of conformity of goods for consumers

This article applies only to consumers.

AG VEBO is liable for any non-conformity of the goods that exists at the time of delivery and becomes apparent within the legally prescribed period. For new goods, the statutory liability period is generally two years from the delivery of the goods. For used goods, a shorter period may be agreed in accordance with the law, but not shorter than the legally permissible minimum.

The consumer may exercise rights arising from non-conformity if he notifies AG VEBO of the non-conformity within two months of the date on which the non-conformity was established. In the notification, the consumer must describe the non-conformity in detail and allow AG VEBO to inspect the goods.

In the event of non-conformity, the consumer may first request that the goods be brought into conformity free of charge, as a rule by repair or replacement, except in cases where the law allows the consumer to immediately exercise another claim.

AG VEBO shall bring the goods into conformity free of charge, within a reasonable period of time and without significant inconvenience to the consumer. If conformity is not brought into conformity within the statutory period or if other statutory conditions are met, the consumer may request a proportional reduction in the purchase price or withdraw from the contract and request a refund of the amount paid.

If the non-conformity becomes apparent within 30 days of delivery, the consumer has the right to reject the goods in accordance with applicable regulations.

The consumer cannot withdraw from the contract if the lack of conformity is only insignificant, where the law so provides.

The rights under the guarantee of conformity do not affect any commercial guarantee from the manufacturer, importer or AG VEBO. The commercial guarantee is valid under the conditions stated in the warranty certificate, warranty statement or manufacturer's documentation and does not limit the consumer's statutory rights.

20. Material defects, warranty and complaints for business customers

For business buyers, the provisions of the Code of Obligations apply to liability for material defects, unless otherwise agreed in a written contract or confirmed offer.

The business buyer must inspect the received goods as soon as this is possible in the normal course of things. Obvious defects must be reported immediately. Hidden defects must be reported immediately after they are discovered. If the business buyer does not report the defect in a timely manner, he loses the rights he is entitled to under this title, unless otherwise provided by applicable law.

AG VEBO is not liable for defects in business customers that appear after the statutory or contractual deadline from the delivery of the goods has expired, unless a longer deadline is specified in the offer, warranty certificate or contract.

If a manufacturer, supplier or AG VEBO warranty is issued for an individual product, the warranty is enforced under the conditions of the warranty certificate or warranty statement. If a 12-month warranty or guarantee is stated on the website, offer or invoice, this refers to the conditions stated for the individual product, in the offer or in the warranty documentation, and does not include damage due to improper use, improper maintenance, improper storage, mechanical damage, normal wear and tear or use contrary to instructions.

The complaint must contain at least: customer details, invoice or delivery note number, description of the defect, photos of the defect, photos of the entire product, photos of the packaging, date of discovery of the defect and contact person. AG VEBO may request an inspection of the goods, return of the goods or additional documentation.

If the complaint is unfounded, AG VEBO may charge the business customer for the costs of inspection, transport, diagnostics, service intervention and other actually incurred costs.

21. Maintenance, use and storage of goods

The buyer must use the goods in accordance with their intended purpose, technical instructions, manufacturer's instructions, AG VEBO instructions and normal care.

Goods intended for professional use must be installed, used and maintained in a manner appropriate to the business environment in which they are used. Outdoor equipment, metal elements, wooden elements, textiles, heaters, blinds and other goods may require special maintenance, protection against weathering, moisture, condensation, salt, UV rays, mechanical stress or improper storage.

If the buyer uses the goods contrary to the instructions, assembles them incorrectly, maintains them incorrectly, exposes them to inappropriate conditions, or uses them for a purpose for which they are not suitable, AG VEBO is not liable for the consequences of such use, unless otherwise provided by applicable regulations.

22. Assembly, assembly and implementation services

Assembly, assembly, screwing, fastening, electrical connection, adjustments, measurements, on-site consulting, design, entry into the facility, removal of packaging and other implementation services are not included in the price of the goods, unless explicitly stated in the offer or contract.

If AG VEBO undertakes the installation or other services, the buyer must ensure appropriate conditions for implementation, access to the location, a safe working environment, necessary permits, electrical connections, supporting bases, accurate measurements, timely presence of a responsible person and other conditions necessary for implementation.

AG VEBO is not liable for delays, additional costs or the impossibility of providing the service if the buyer does not provide the appropriate conditions or if the information provided by the buyer is incorrect or incomplete.

23. Used goods, exhibition exhibits, outlet and samples

AG VEBO may sell used goods, outlet goods, exhibition exhibits, samples or goods with minor aesthetic peculiarities. Such goods may be sold at a reduced price and with a description of the condition that is known to the buyer before purchase.

For business buyers, it is considered that by purchasing such goods, the buyer has accepted the described condition, known defects, traces of use, aesthetic peculiarities or limitations that were apparent or stated before the conclusion of the contract.

For consumers, this provision does not limit their legal rights regarding a lack of conformity that was not disclosed or of which the consumer was not clearly aware before the purchase.

24. Export, sanctions and prohibited uses

The Buyer warrants that the Goods will not be used, exported, re-exported, sold or made available in violation of applicable regulations on sanctions, embargoes, export controls, customs rules, product safety or other restrictions.

AG VEBO may refuse or suspend the execution of an order if there is reasonable suspicion that the delivery, payment, transportation, end user, country of destination or purpose of use would constitute a violation of applicable regulations, sanctions, embargo or business compliance rules.

The buyer is responsible for obtaining all permits, approvals, licenses, import documents, certificates or other documents required in the country of import or use of the goods, unless otherwise agreed in writing.

25. Limitation of Liability

AG VEBO is liable for damages in accordance with applicable law and these general terms and conditions.

For business customers, AG VEBO's liability for indirect damage, lost profits, loss of revenue, loss of business opportunities, business interruption, loss of reputation, contractual penalties owed by the customer to third parties, and other consequential damage is excluded, except in cases of intent, gross negligence, or when mandatory regulations stipulate otherwise.

For business customers, the total liability of AG VEBO from an individual order is limited to the value of the goods or services from which the claim originates, except in cases of intent, gross negligence, liability for death or personal injury, or when mandatory regulations provide otherwise.

Nothing in these general terms and conditions limits the statutory rights of consumers, liability for intent or gross negligence, liability for death or personal injury or any other liability that cannot be excluded or limited by law.

26. Protection of personal data

AG VEBO processes personal data of customers, contact persons, website users and other persons in accordance with applicable personal data protection regulations.

Personal data is processed primarily for the purpose of handling inquiries, preparing offers, concluding and performing contracts, delivering, issuing invoices, fulfilling tax and accounting obligations, resolving complaints, communicating with customers, protecting legal interests and, where an appropriate legal basis is provided, for direct marketing.

More detailed information about the controller, types of personal data, purposes of processing, legal bases, retention periods, data users and rights of individuals are set out in the AG VEBO privacy policy, published on the website.

27. Cookies and electronic communications

AG VEBO websites may use cookies and similar technologies to ensure website functionality, analytics, improve user experience and marketing, when legal conditions are met.

Non-essential cookies are used only with the appropriate consent of the user, if such consent is required. More detailed information is set out in the cookie policy.

AG VEBO may send customers electronic messages related to orders, offers, invoices, delivery, complaints and contract execution. Marketing messages are sent in accordance with applicable regulations and the option to unsubscribe.

28. Copyright and Intellectual Property

All content on the AG VEBO websites, including texts, photographs, catalogs, logos, graphic elements, videos, technical descriptions, layouts, documents, databases and other content, is protected by copyright, related, trademark or other intellectual property rights.

Without the prior written consent of AG VEBO, copying, reproduction, distribution, modification, public publication, use for competitive purposes, data mining, automated capture or other use of the content is not permitted, except to the extent permitted by law.

Offers, drawings, technical proposals, calculations, commercial conditions and other documentation of AG VEBO are a trade secret, unless they are publicly published or otherwise agreed in writing.

29. Reviews, references and communication

If AG VEBO publishes reviews, references or customer opinions on its websites, it strives to present the information fairly and not misleadingly. AG VEBO may refuse to publish content that is offensive, untrue, illegal, advertising, contains personal data of third parties or is not related to the experience of purchasing or using the goods.

The buyer allows AG VEBO to cite the business buyer as a reference when it concerns a publicly known project, a publicly available use of the goods or a normal business reference, unless the buyer objects to this in writing or if confidential treatment has been agreed.

30. Complaints and claims

The buyer can send a complaint, claim or request to the email address info@vebo.si or in writing to the address AG VEBO doo, Brdnikova ulica 29, 1000 Ljubljana.

The complaint or claim should contain the buyer's details, contact person, offer, order, delivery note or invoice number, description of the matter, photos, evidence and proposed solution. AG VEBO will handle the complaint within a reasonable time and inform the buyer about its position or further steps.

For consumer claims, the deadlines and procedures set out in applicable consumer legislation apply.

31. Out-of-court settlement of consumer disputes

This article applies only to consumers.

AG VEBO strives to resolve any disputes amicably. The consumer can first send a complaint to AG VEBO at the email address info@vebo.si.

In accordance with the Out-of-Court Resolution of Consumer Disputes Act, AG VEBO announces that it does not recognize any provider of out-of-court resolution of consumer disputes as competent for resolving a consumer dispute, unless AG VEBO expressly agrees in writing in an individual case to resolve the dispute before a specific provider.

This provision does not affect the consumer's right to file a complaint with the competent supervisory authority or to seek judicial protection before a competent court.

32. Applicable law and jurisdiction

These general terms and conditions and all relationships between AG VEBO and customers are governed by the law of the Republic of Slovenia, unless mandatory rules of private international law provide otherwise.

For disputes with business customers, the competent court in Ljubljana has jurisdiction, unless otherwise agreed in a written contract.

Consumers are subject to the jurisdiction determined by mandatory provisions. The choice of Slovenian law does not affect the rights of the consumer to which he is entitled under the mandatory provisions of the country of his habitual residence, when such provisions are applied on the basis of the applicable rules of private international law.

33. Changes to the General Terms and Conditions

AG VEBO may amend these general terms and conditions at any time. The amended terms and conditions shall enter into force upon publication on the website or on the date specified in the amended terms and conditions.

For orders placed before the entry into force of the amended terms and conditions, the terms and conditions that were in force at the time of conclusion of the contract shall apply, unless the buyer and AG VEBO agree otherwise or if the change results from mandatory regulations.

34. Final provisions

If any provision of these general terms and conditions is invalid, illegal or unenforceable, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid provision that comes as close as possible to the original provision in terms of purpose and economic effect.

The headings of the articles are for clarity and do not affect the interpretation of the provisions.

These general terms and conditions are published on the AG VEBO website and are available to the buyer before placing an order or accepting an offer.

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GENERAL TERMS AND CONDITIONS